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FAQs

Home/FAQs
FAQs 2017-03-16T15:57:12+00:00
Contact Us

Here are some of our most frequently asked questions and their answers, but if you don't find the answer to your question below then please feel free to contact us.............

Contact Us

FAQ’s – Frequently asked questions

What if I need to add to my order or change it in any way? 2017-03-16T15:57:20+00:00

Don’t worry! If you need to add more arrangements, buttonholes or bouquets then that’s not a problem, as long as you give us at least 6 weeks notice. The same applies if you need to make any other changes to your order. As long as we have advance notice we can sort it for you!

Is it possible to use the ceremony flowers at the reception afterwards? 2015-03-16T16:40:01+00:00

Absolutely! Any flowers you have on display at your Wedding ceremony we would recommend should be taken to the reception venue afterwards and used to decorate your venue. There shouldn’t be any reason why you can’t do this and it will save you money as it means you won’t require as many extra flowers/arrangements to decorate the reception venue. You can arrange to transport them there yourselves or we can do this for you for an extra fee to cover our time and any travel expenses.

Is it possible for you to provide a sample centrepiece/bouquet? 2015-03-13T22:35:04+00:00

Yes, we are always happy to do this for you should you feel you need a sample to help you make up your mind on styles and colours. There is a charge for providing samples. Please get in touch to enquire.

Are you able to advise on styles, trends & seasonal flowers? 2015-03-13T22:24:35+00:00

Yes, we can advise you on what styles there are of wedding flowers including bouquets, which styles are on trend and which will work best with your chosen venue, your dress and the overall theme. We can also advise you on which flowers are going to be in season at the time you get married, which will ensure you receive value for money as flowers that are readily available will keep costs down.

Do you need to visit the venue beforehand? 2015-03-13T22:05:28+00:00

This depends on the nature of the booking. Most Weddings & Events are straight forward enough meaning there’s no need for us to visit the venue, but sometimes when we are going to be using large equipment, we may need to visit and assess the venue for space etc. The same applies for venues where we will be doing floral displays, especially if we’ve never been to the venue before. We may need to arrange a visit so that we can visualise what flowers will work best and so on. There may be a fee involved depending on where the venue is located in order to cover our time and travel expenses.

How much time will you need to arrange the flowers at the venue? 2015-03-13T21:32:41+00:00

To save time at the venue, we usually will try to do as much beforehand as we possibly can, so in most scenarios we will make all the floral arrangements a day or 2 before and then it’s just a case of delivering and setting them in situ at the venue on the day in question. Sometimes though, this isn’t possible. It purely depends on the type of floral arrangements you are having as some styles will need to be done on the actual day at the venue. Timings can be discussed between us in the run up to your big day.

Can I see examples of your work? 2015-03-16T16:47:27+00:00

Yes, we have lots of photos of all our work, whether it be Venue Dressing, Wedding Flowers or Wedding Stationery. You can view photos of our work on this website, but the majority of our photos are on our facebook page in photo albums. We can show you photos that are in our albums when you come to see us for your FREE consultation.

When will my flowers be delivered? 2017-03-16T15:57:21+00:00

This depends on whether you require artificial or fresh flowers. If you are having artificial flowers then these can be sent to you any time you like in the run up to your big day. If you opt to have fresh flowers then we can deliver them in person to your Wedding venue on the day of the Wedding, or if you prefer we can deliver them to certain addresses on the day. We can discuss logistics and timings when you come to see us for your FREE consultation.

How do I make a booking? 2015-03-13T20:59:25+00:00

Please contact us first by email at info@klassykooloccasions.co.uk with any enquiries and to check availability for your chosen date. Or alternatively, give us a call to discuss your requirements. Our telephone numbers can be found at the top of the website and also on the ‘contact us page’. To secure your booking and your date there will be a small deposit payable. This is non returnable if you cancel your booking for any reason after the initial 14 day cooling off period. The remaining balance is due 28 days before your Wedding or event and must be paid in full no later then 14 days prior to your event taking place. Please see our Terms & Conditions for full details.

Do you have Terms & Conditions? 2017-03-16T15:57:21+00:00

Yes, we have full Terms & Conditions that are provided at the time of booking. Attached to these is our booking form/contract which you are asked to fill in with your personal details along with details of your Wedding or Event.

Do you have a cancellation policy? 2015-03-13T20:20:25+00:00

Yes we do. Full details are explained in our Terms & Conditions. These are provided to you at the time of booking.

Do you charge a set up fee? 2015-03-13T20:13:26+00:00

No, we don’t charge you a separate fee for setting up at your venue, the set up fee is already included in our prices.

Do you charge for delivery & collection? 2015-03-13T20:11:48+00:00

Delivery to your venue & collection is free within 20 miles of us in Bury near Manchester. We will travel to any location in the Northwest of England or West Yorkshire. We do charge mileage after the 1st 20 miles each way, the mileage rate being 45p per mile.

Do you offer DIY hire? 2015-03-16T17:07:12+00:00

Yes, we offer certain items for DIY hire for those on a tight budget, which means we supply items for you to collect from us and set up yourself at your chosen Wedding or Event venue. Items include chair covers, sashes, glassware, vintage china and certain other small items.

When will you come to take everything away? 2015-03-16T17:19:21+00:00

We will return to your Wedding or Party venue the morning after at a time to suit the venue and we will dismantle any equipment and take all hire items away.

How long will it take to dress our Wedding/Party venue? 2015-03-16T17:09:03+00:00

The time it will take us to dress your Wedding or Party venue depends on the size of the Wedding or Party itself and how much work there is for us to do. Smaller Weddings and parties can take up to a couple of hours whereas larger Weddings or parties can take 3 hours or more. We can give you an estimate of timings at the time of providing you with a quote.

When will you come and dress our Wedding/Party venue? 2015-03-16T17:10:38+00:00

We usually come to dress your Wedding or Party venue on the morning of your Wedding/Party at a time to be agreed by ourselves and the staff at the Venue. In some circumstances we may need to come and set up the day/evening before. This will be discussed at your FREE consultation with us.

How long is the hire period? 2015-03-13T19:49:27+00:00

Items, unless otherwise agreed beforehand, are on hire to you for one day (24 hours).

Can you provide samples? 2017-03-16T15:57:21+00:00

Yes, we are always happy to provide you with a paper sample should you need one. We do charge for samples and for postage, the cost depends on the item made. The only thing we don’t provide samples for is table plans.

Are you able to work within my budget? 2015-03-13T18:55:36+00:00

Yes, we will listen to you and help you find solutions within your budget, advise if what you want is possible to create with the money you’ve got, and we can suggest alternative arrangements or flowers if not. It is usually advisable to choose in-season flowers if you are on a budget as these are cheaper. We can discuss your budget and choice of flowers at your FREE consultation with us.

Do you offer consultations for Wedding flowers? 2015-03-12T22:21:33+00:00

Yes, we offer a FREE consultation to discuss your Wedding flowers. At the consultation we will discuss your chosen colour scheme if you’ve decided on one, or if you haven’t we can generate some ideas together. You are welcome to bring with you any swatches you may have of your wedding dress, grooms formal wear, bridesmaids dresses and so on. This will help us get a feel for the look you wish to achieve and we can then go on to prepare some ideas of beautiful arrangements for you. We are able to make either artificial or fresh floral arrangements for you and we can discuss the advantages & disadvantages of both at your consultation.

Are you able to provide bespoke floral designs? 2017-03-16T15:57:21+00:00

Yes! Whether you prefer fresh or artificial flowers, we can design stunning table arrangements, centrepieces, button holes, corsages, bouquets etc to your requirements. And if you’re not sure what you want and need some inspiration or advice then we’re only too happy to help and make suggestions that will complement your colour scheme/theme, your Wedding venue and your dress.

Do you offer payment plans? 2015-03-12T21:39:18+00:00

Yes we do. We know it can be a struggle when it comes to paying for everything for your Wedding or Event, so we are happy to help you spread the cost by paying off your bill in interest free installments. You can spread your payment out over 2-3 months before your Wedding or Event, as long as the total amount is received at least 14 days before the date of your Wedding/Event. Please get in touch for full details.

Are you insured? 2015-03-16T16:51:52+00:00

Yes, we hold full Public and Products Liability Business Insurance and we are insured to the sum of £2,000,000.

Are you able to offer discounts? 2015-03-16T17:12:18+00:00

Yes, for larger Weddings, Parties & Events we can offer you a discount, so the larger your order the more you’ll save.

Do you do packages? 2015-03-16T17:14:30+00:00

We much prefer to build you a bespoke Venue Dressing package to suit your individual needs. This way, you don’t end up having things that you don’t really want or need. But saying this, people do ask us about ‘packages’, so we’ve created some basic packages based on set guest numbers just to give you an idea of what your Venue Dressing could cost. These packages can be tweaked to suit your guest numbers and items changed. We also offer set packages for Vintage Tea Parties and can offer package deals for artificial wedding bouquets. Get in touch to find out more.

Do you offer discounts? 2015-03-12T21:00:02+00:00

Yes, we offer a generous discount on large orders, so the more you buy the more you save! You don’t need to ask for a discount as you will automatically receive one on large orders, between 10%-15% off your total order.

What are your postage costs? 2015-03-12T20:59:20+00:00

We charge a flat rate of just £3.50 on small orders or £4.99 for larger orders which includes postage cost and packaging. All of our Wedding stationery is beautifully packaged with care and will be sent by specialist courier.

When is final payment due? 2017-03-16T15:57:21+00:00

For small orders and individual items like table plans (equivalent to £100 or less), payment will be required upfront after you have approved your design(s). For larger orders, you will initially pay a £50 deposit to secure your order. If you just require Wedding invitations for example, then the balance will be due once your design has been approved by you. If you are ordering both Wedding invitations and day stationery, then payment will be split into 2 separate payments that will be due when each is at draft stage and has been approved by you. You can also spread your payments if you wish to make it easier to pay, or you can of course pay the full amount due upfront. Whichever suits you.

Do I need to pay a deposit? 2017-03-16T15:57:21+00:00

For very small orders and last minute orders like table plans and day stationery, once you have provided us with the design information we need and approved any online proofs/printed samples (if applicable), you will be required to pay the full amount upfront. We will never take any payment off any customer until they are totally happy and have approved the design of their Wedding stationery. For larger orders, we ask for a £50 deposit to secure your design slot/dates in our diary which is non refundable. This amount will be taken off your total bill. If the date of your wedding changes you can move your design slot/dates. Once we receive your deposit, your booking will be secure and the dates blocked out in our diary for your order.

How do I place an order? 2015-03-12T20:54:05+00:00

Please contact us initially to check we have the space/time available to create your Wedding stationery and that we don’t already have a design slot booked for another Wedding that takes places at the same/similar time to yours. Email us at info@klassykooloccasions.co.uk to check availability. Then, providing all is ok, we will send you an online form asking for all the information we need to create your Wedding stationery, including colour choices, fonts, wording, names, guest numbers and other important details. Once we have received the completed form, we will make a sample invitation that you can view online to make sure you are completely happy with it and all spellings, grammar & wording is correct. We can even print off and make a sample if you prefer (at cost) and send to you via post. Once you have checked and you are happy with your sample you can go ahead and place your order with us.

When should I send out save the dates, wedding invitations etc? 2015-03-12T20:51:45+00:00

There is no set rule, but as a guide, we would suggest sending out your save the dates 9-12 months before the wedding, especially if your wedding is over the summer months as it gives people plenty of warning ahead of this busy time of year with holidays and of course weddings! With Wedding invitations, we recommend at least 3 months before your Wedding.

How do i obtain a quote? 2017-03-16T15:57:22+00:00

Just contact us by email at info@klassykooloccasions.co.uk with your requirements and we’ll respond as soon as we can with a personalised quote for you. We will firstly need to know the date of your wedding just to check our availability to make your Wedding stationery, then guest numbers, style you’d like and so on to provide you with an accurate quote.

Can you personalise with guests names? 2017-03-16T15:57:22+00:00

We can personalise your Wedding stationery with the names of the wedding couple and guest names or leave blank if you wish so that you can write the names in yourselves.

Am i able to choose my own wording? 2017-03-16T15:57:22+00:00

We do have examples of wording you can use on your Wedding invitations and so on, but you are most welcome to choose your own to make it more personal to you if you like.

Can i choose which text font(s) i’d like on my wedding stationery? 2015-03-12T20:44:55+00:00

Yes, we have many different styles of text fonts to choose from, so whether you are wanting traditional, fun or modern style you’ll have plenty to choose from. We can print your text in black or colour or a combination of both.

Can you colour co-ordinate wedding stationery to match my wedding colours? 2015-03-12T20:43:47+00:00

We can make Wedding stationery to suit any chosen colour scheme to suit your wedding. For our handmade stationery collections you can choose either white, ivory or cream as a base colour card and add up to 2 more colours to be used on your wedding stationery. Or if you prefer a bespoke design then any colours are possible. The photos shown in our galleries are just examples of some popular colour choices.

Are you able to create bespoke designs? 2015-03-12T20:39:03+00:00

We have 8 different readymade designs to choose from in our handmade Wedding stationery collections where you should find something that caters to your taste, but we also love a challenge and enjoy creating one-off bespoke designs, so if you can’t see anything you like then please contact us with your requirements and we’ll be more than happy to create a bespoke design just for you.

Do you offer a design service? 2015-03-12T20:35:06+00:00

We offer a FREE bespoke design service where we can help you decide on things such as a theme for you wedding, party or event, the layout of the room, or we can create a bespoke centrepiece for you, chair cover design or any other aspect to do with venue dressing and styling.

Do you offer consultations? 2017-03-16T15:57:22+00:00

Yes, we offer all clients a FREE initial consultation with us to discuss your Wedding, Party or Event plans. At the consultation we can discuss ideas, find out your likes and dislikes, give you advice and guidance, show you samples, discuss fabrics, colours, themes, anything you like.

How do i make a booking? 2015-03-12T18:56:49+00:00

Please contact us first by email at info@klassykooloccasions.co.uk with any enquiries and to check availability for your chosen date. Or alternatively, give us a call to discuss your requirements. Our telephone numbers can be found at the top of the website and also on the ‘contact us page’. To secure your booking, there will be a small deposit payable dependant on the item(s) you wish to hire. This is non returnable if you cancel your booking for any reason after the initial 14 day cooling off period. The remaining balance is due 28 days before your event and must be paid in full no later then 14 days prior to your event taking place. Please see Terms & Conditions for full details.

What if anything gets broken/damaged/goes missing at our event? 2015-03-12T18:53:55+00:00

We charge a fully refundable damages deposit on all bookings, the amount depends on the size of your booking. This payment will be held until after your event has taken place & will be used to pay for any damages or items that are missing after we have checked everything. If we are happy that all hire items have been accounted for and nothing has been damaged, then your damages deposit will be returned to you within 14 days following your event and will be paid either by cheque, paypal or bank transfer. Please see our Terms & Conditions for full details.

Why should I choose KlassyKool Occasions? 2017-03-16T15:57:22+00:00

KlassyKool Occasions is a small family business. We may predominantly be a web based company, but our ethos is an old fashioned one which prides itself on great customer service, where every customer is made to feel special and receives a personal service and isn’t treated as ‘just another number’. We pride ourselves on our creativity, competence, good organization, great attention to detail, value for money and going above and beyond our customers expectations. We take great pride in what we do and work tirelessly to provide both a great personal service and to source the finest products, both keeping up to date wih current trends and bringing you our own innovative ideas in order to give you the best possible choice and to make your event extra special, all at a very reasonable price. We are committed to giving our customers the best posssible experience, attention to detail and quality service, so for larger events, we only take one booking on any given date so that we can concentrate fully on providing you with an efficient and personal service.

What areas do you cover? 2015-03-16T16:56:14+00:00

We are based in Bury, Greater Manchester & our our Wedding & Event Venue Dressing and Vintage Tea Party hire services cover the whole of the Northwest of England & West Yorkshire. Sometimes, for larger events, we will travel outside of this area, so if in doubt please contact us. Delivery, set-up and collection is free within a 20 mile radius of Bury, Greater Manchester. There will be an additional fee payable to help cover the cost of fuel if your venue is outside of this radius. We charge 45p per mile. Our beautiful wedding stationery and artificial flowers & bouquets are sent all over the UK.

What methods of payment do you accept? 2015-03-12T18:44:21+00:00

We accept payment by cash, cheques, postal orders, BACS (bank transfers) and Paypal. Please take note that if you wish to pay using Paypal then there is a small charge of 4% added to the amount payable. This is to cover Paypal fees.

How far in advance do i have to order/make a booking? 2015-03-12T18:47:00+00:00

The earlier the better, especially if your event is over the summer months as this is the most popular time for weddings & events! We would usually recommend at least 2-3 months in advance to ensure we can cater for the date of your event and items are available. Saying that, we sometimes are even able to cater for last minute bookings, so please contact us to enquire.

Is there a minimum order size? 2015-03-12T18:48:37+00:00

No, we don’t have a minimum order quantity – we can cater for any size event large or small which means providing multiple items or individual items at your request. Just let us know what it is you need and we’ll see to the rest!

Can i come and view samples? 2017-03-16T15:57:22+00:00

We are an online business and work from home, but we welcome visitors on a regular basis to come and view our products and samples of chair covers and sashes. Very large items like our fairylight backdrops cannot be viewed in person as they are just too large and only suitable for set-up at wedding venues.